FanDuel Launches Real-Time Responsible Gaming Tool

FanDuel has introduced a new responsible gaming feature designed to support players in making more informed decisions about their spending.

The Real-Time Check-In tool will prompt users to review a deposit if it deviates from their usual deposit behaviour. This personalised intervention aims to encourage customers to reflect on whether their deposit aligns with their budget.

In addition to this new feature, players can continue to set or lower their deposit limits and access FanDuel’s My Spendtools, which were launched last year to provide insights into individual betting activity.

FanDuel’s parent company, Flutter Entertainment, said the innovation was inspired by the Real Time Intervention (RTI)model from its Australian-facing Sportsbet brand. RTI has been live since 2022 and now covers 90% of Sportsbet customers.

Cory Fox, Senior Vice President of Public Policy and Sustainability at FanDuel, explained:

“Last year, we saw how providing personalised insights into a customer’s activity through My Spend can help them to better manage their play.
We also know deposit is a key moment in the customer journey. Now we’re able to use machine learning to provide a new level of support through Real-Time Check-In, encouraging customers to reflect on how much money they’re depositing and if it’s within their budget.”