MGA Issues Clarification on Audit Status Labels and Submission Process

The Malta Gaming Authority (MGA) has moved to clear up confusion among licensees following last year’s update to its website, which altered guidance related to system audits, reviews, and compliance procedures.

Previously, providers had a set timeframe of 60 days to complete system audits and reviews, and 90 days to carry out compliance audits. However, the revised guidance introduced two new status labels—‘Resolved at Audit Stage’ and ‘Partially Compliant’—without clearly outlining how or when these should be applied, leaving some operators uncertain.

To address this, the MGA has now published a detailed document outlining how licensees should correctly use these terms. For instance, issues that are discovered during an audit but can be rectified immediately should be labelled as ‘Resolved at Audit Stage’. If a problem is identified that cannot be fixed on the spot but is expected to be addressed soon, the status ‘Partially Compliant’ can be used. In both cases, explanatory notes must accompany the submission, detailing the issue, the corrective action taken, and any planned follow-ups.

To further streamline the process, the Authority has introduced three dedicated folders—one each for system audits, system reviews, and compliance audits. Licensees are now expected to ensure all documentation is submitted to the appropriate folder and that file names clearly indicate their contents. Additionally, providers must justify why each submitted document is considered “sufficient and conclusive” for audit purposes.

The MGA stated that these measures are intended to improve the efficiency and clarity of the audit process. Meanwhile, the regulator also reaffirmed its commitment to monitoring not only licensed operators but unlicensed entities attempting to operate unlawfully.