QuinnBet To Pay £609,104 Over AML And Safer Gambling Failings
The UK Gambling Commission identified shortcomings in the operator’s anti-money laundering controls and its response to customers showing indicators of gambling harm.
QuinnBet (Gibraltar) Limited has agreed to pay £609,104 following a UK Gambling Commission investigation that identified failures in its anti-money laundering (AML) and social responsibility controls.
The regulatory settlement follows a compliance review covering the period from March 2023 to August 2025 and includes a £193,118 disgorgement payment alongside a contribution towards the Commission’s investigation costs. The settlement funds will be directed to the UK government’s Consolidated Fund.
Commission Identifies AML Control Failures
The Gambling Commission found that QuinnBet had “insufficient controls to act in a timely manner to identify and mitigate the risk posed by customers who were displaying disproportionate spend”.
Among the cases highlighted was a customer whose monthly payslips showed earnings of approximately £2,000 but who deposited and lost £9,000 within four days.
A separate customer deposited approximately £120,000 and withdrew £111,000 in less than three months without QuinnBet verifying the source of the funds.
The regulator also identified delays in the submission of Suspicious Activity Reports (SARs).
Additionally, errors during a platform migration resulted in 194 customers unintentionally being able to exceed their deposit limits.
The investigation found breaches of Licence Condition 12.1.1, covering effective AML policies and procedures, as well as Social Responsibility Code Provisions 3.4.3 and 3.4.4 relating to the identification, response and evaluation of customer behaviour that may indicate gambling harm.
Safer Gambling Systems Criticised
The Commission also identified shortcomings in QuinnBet’s processes for detecting and responding to potentially harmful gambling behaviour, including an over-reliance on manual interventions.
One customer placed approximately 4,800 bets in a single day followed by 7,000 the next day without triggering an internal warning.
Another customer staked more than £215,000 in one day after recording a significant win, but the activity was not identified until a report was produced the following morning.
The regulator also highlighted QuinnBet’s manual process for applying lower deposit limits to customers aged between 18 and 24. In one instance, a customer deposited eight times their monthly limit and lost the money within a single day.
Gambling Commission Warns Operators Over Safeguards
John Pierce, director of enforcement at the Gambling Commission, said the case demonstrated “the serious consequences of relying on systems and controls that are unable to identify and respond to indicators of harm and financial crime quickly enough”.
“We expect operators to ensure their safeguards are effective in practice to protect consumers and keep crime out of gambling,” Pierce added.
The Commission acknowledged that QuinnBet accepted the failings and moved quickly to strengthen its AML policies and processes for identifying gambling harm. QuinnBet’s cooperation with the investigation, voluntary reporting of certain failings and development of a remedial action plan were also considered mitigating factors. However, the regulator noted that it had previously published information about similar compliance failures involving other gambling operators, which was treated as an aggravating factor.
AML Controls Remain Regulatory Focus
The settlement comes as the Gambling Commission continues to scrutinise AML and counter-terrorist financing controls across Britain’s licensed gambling industry. A recent Commission risk assessment identified operator-side shortcomings as a significant contributor to AML and counter-terrorist financing risk, including weaknesses in policies and controls, staff training, monitoring thresholds and the identification of linked or duplicate accounts.
