The role
Manage 1win’s Brazilian VIP client portfolio, delivering personalised service and improving retention, activity and reactivation.
The role involves long-term client relationships, tailored offers and bonus structures, CRM segmentation and customer analytics. The employer places particular emphasis on empathy and customer focus.
What you'll do
- Manage a portfolio of VIP clients in Brazil.
- Build long-term VIP relationships.
- Provide high-quality personalised service.
- Develop tailored offers and bonus structures.
- Improve retention, activity and reactivation rates.
- Analyse customer behaviour, deposits and portfolio activity.
- Work with VIP segmentation and CRM.
- Monitor individual KPIs.
- Collaborate with Retention, Support and Analytics.
What you'll bring
- Experience as an iGaming VIP Manager.
- Hands-on experience with Brazilian VIP clients.
- In-depth understanding of the local audience.
- Knowledge of VIP segmentation, bonus mechanics and loyalty programmes.
- Experience with CRM and customer database analytics.
- Results-oriented management of retention, reactivation, activity and deposit KPIs.
- English and Portuguese sufficient for an international team.
- A highly empathetic, customer-focused approach.
Benefits
- International projects within a large corporate group.
- Influence over key business processes.
- Competitive base pay and KPI-based bonuses.
- Fast decisions without bureaucracy.
- Established corporate culture.
- A strong international team.