The role

We’re looking for a strategic and hands-on leader to head the Key Account Management function in a fast-paced fintech environment.

Apercon is recruiting for a client; the client name is not disclosed in this listing. We’re looking for a strategic and hands-on leader to head the Key Account Management function in a fast-paced fintech environment.

What you'll do

Increase LTV and revenue from key clients
Hit retention and growth targets
Identify new opportunities for upselling and expansion
Negotiate with top-tier B2B clients
Oversee client service quality at every stage of the relationship
Lead and manage the KAM team: set KPIs, coach, evaluate performance
Optimize internal processes and remove operational bottlenecks
Foster a high-performance, client-centric culture

What you'll bring

Fluent English (C1+) and Ukrainian
Willingness to travel across the EU and UK
2+ years as a KAM Lead / Head of Account Management
Proven experience leading teams in fintech with high-risk clients
Strong grasp of B2B client management on international markets
Solid background in building and optimizing client service processes