The role

We are seeking an experienced Chief Customer Support Officer to lead our customer support team in a high-risk industry.

Apercon is recruiting for a client; the client name is not disclosed in this listing. We are seeking an experienced Chief Customer Support Officer to lead our customer support team in a high-risk industry.

What you'll do

Develop and execute long-term customer support strategies to boost satisfaction and loyalty
Lead and manage the customer support team
Handle risk and incident management effectively
Optimize processes using modern tools (CRM, AI solutions) to improve efficiency and service quality
Analyze customer interaction data and provide actionable reports to senior management
Collaborate with Legal, Sales, Marketing, and other teams for a unified customer service approach

What you'll bring

Minimum 5 years in senior customer service roles, preferably in iGaming
Strong leadership skills and experience in high-pressure, high-responsibility environments
Excellent analytical, communication, and negotiation skills
Hands-on experience with modern CRM and customer support tools
Fluent in English and Russian or Ukrainian